Shipping & Return Policy

Standard Shipping Policy

  • eBrain Innovations Inc. may offer promotional FREE regular ground shipping on purchases over a certain value.
  • In general, shipping rates may vary depending on weight, volume & destination of the shipment.
  • Customers would get shipping cost during the checkout process.
  • eBrain Innovations Inc. ships all products from the warehouse located in Canada.
  • Orders would be processed and shipped within 1 to 2 business days of credit card authorization.
  • eBrain Innovations uses most proficient and low-cost shipping throughout Canada. Goods may be shipped via Canada Post, Purolator, UPS, FedEx, DHL or alternative service providers.
  • Most orders within Canada will arrive within 5-7 business days. For US locations, delivery will be within 8 – 10 business days.
  • Customers will receive an order confirmation email with the order tracking number.
  • Customers can modify the shipping address before the product has been packed and shipped. After the product has been shipped, NO modification in the shipping address will be accepted. For modifications, please call +1-604-800-1036 during regular business hours of 8 AM – 5 PM PST.

Return Policy

  • The product can be returned within 30 days of the purchase date.
  • All the returns should have an invoice copy and valid tracking number.
  • Please contact us at for authorization before returning the items.
  • Customer MUST pay the return shipping charge.
  • Return products MUST be unused and in as-is original condition. Used items and open box/packaging will NOT be returned or eligible for a refund.
  • Refunds will only be processed after receiving shipment at the below address and product verification.

Shipping and Return Address:

eBrain Innovations Inc.
Suite 404 – 1688 152 St, Surrey, BC V4A 4N2, Canada
Customer Service Ph: +1-604-800-1036